Skip to content

Terms & conditions

Welcome to Carlota! These Terms of Use ("Terms") govern your access and use of the Carlota platform, website, and related services (collectively, "Carlota" or "the Platform"). By accessing or using Carlota, you agree to comply with and be legally bound by these Terms.

If you do not agree with these Terms, please do not use the Platform.

1. About Carlota

Carlota is an online community management platform that enables users to structure, measure, and optimize their communities. Carlota is designed for community builders, ecosystem managers, and organizations looking to enhance engagement and monetization.

These Terms apply to all users, including community managers, members, and visitors interacting with Carlota.

2. Eligibility

To use Carlota, you must:
✔ Be at least 18 years old or have parental/guardian consent if legally required in your country.
✔ Provide accurate and complete information when signing up.
✔ Not be prohibited from using Carlota under applicable laws and regulations.

3. User Accounts and Security

To access certain features, you may need to create an account. You agree to:

  • Keep your login credentials confidential and not share them with third parties.
  • Notify Carlota immediately if you suspect unauthorized access to your account.
  • Be responsible for all activities conducted under your account.

Carlota reserves the right to suspend or terminate accounts if fraudulent, abusive, or unauthorized activity is detected.

4. Acceptable Use

By using Carlota, you agree not to:

❌ Engage in illegal, fraudulent, or unauthorized activities.
❌ Post or share offensive, harmful, or misleading content.
❌ Attempt to hack, exploit, or disrupt Carlota’s security or infrastructure.
❌ Collect personal data from other users without consent.

Carlota reserves the right to remove content, restrict access, or terminate accounts that violate these Terms.

5. Community Content & Intellectual Property

A. User-Generated Content

If you post, upload, or share any content (e.g., text, images, videos, discussions) on Carlota:

✔ You retain ownership of your content but grant Carlota a non-exclusive, worldwide license to use, display, and distribute it within the Platform.
✔ You confirm that you have the rights to share this content and that it does not violate any copyright, trademark, or privacy laws.

Carlota has the right to moderate or remove content that violates these Terms.

B. Carlota’s Intellectual Property

The Platform, including logos, trademarks, design, and software, is protected by intellectual property laws. You may not copy, modify, or distribute Carlota’s proprietary assets without written permission.

6. Data Privacy & Compliance

Carlota handles personal data in compliance with:

  • General Data Protection Regulation (GDPR) – Europe
  • Lei Geral de Proteção de Dados (LGPD) – Brazil
  • California Consumer Privacy Act (CCPA) – California, USA
  • Latin American privacy laws (Argentina, Mexico, Colombia, etc.)

By using Carlota, you agree to our [Privacy Policy], which explains how we collect, use, and protect your data.

7. Fees and Payments (If Applicable)

Some features of Carlota may require a subscription or one-time payment. By making a payment:
✔ You agree to the pricing, billing, and renewal terms presented at checkout.
✔ You authorize Carlota to process your payment securely via third-party payment processors.
✔ Fees are non-refundable unless explicitly stated.

Failure to pay fees may result in account suspension or service limitations.

8. Third-Party Services and Links

Carlota may include links to third-party websites, services, or integrations. We are not responsible for third-party content, privacy practices, or service availability.

Use of third-party services is subject to their own terms and conditions.

9. Limitation of Liability

Carlota is provided "as is" without warranties of any kind. We do not guarantee uninterrupted service, error-free performance, or security against cyber threats.

To the fullest extent permitted by law, Carlota shall not be liable for:
❌ Loss of data, revenue, or business opportunities.
❌ Security breaches beyond our reasonable control.
❌ User-generated content that violates rights or laws.

If you are dissatisfied with Carlota, your sole remedy is to discontinue using the Platform.

10. Termination & Account Suspension

Carlota reserves the right to suspend or terminate your account under the following conditions:
🔹 Violation of these Terms or applicable laws.
🔹 Misuse or abuse of Carlota’s features.
🔹 Security threats or fraudulent activities.

Users may delete their accounts at any time by contacting [Insert Contact Email].

11. Changes to These Terms

Carlota may update these Terms periodically. Any changes will be posted on this page with an updated effective date.

If changes are significant, we will notify users via email or through the Platform. Continued use of Carlota after updates constitutes acceptance of the new Terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of Colombia, without regard to conflict of law principles.

In case of disputes:
✔ We encourage resolving issues informally through direct contact.
✔ If unresolved, disputes may be submitted to arbitration or competent courts in Colombia.

13. Contact Information

For questions about these Terms, contact us at:

🌍 https://carlotaio.com/carlotaio

Acknowledgment

By using Carlota, you confirm that you have read, understood, and agreed to these Terms of Use.